- The Internet access must be set up so that it is directed via the network adapter and not via a dial-up networking connection. To check this, take a look at the connection settings for your Web browser. If you use Microsoft Internet Explorer, you must disable the dial-up configurations in entered there.
- Internet access must be direct, i.e. without going via a proxy server. In Microsoft Internet Explorer, you can disable the use of a proxy server in the menu .
- If you are making the connection with a WLAN adapter: Ensure that your network adapter can in fact find the Public Spot. Your WLAN adapter gives you the option of searching for an access point.
- If you are making the connection with a WLAN adapter: Check if your network adapter has all of the necessary settings to access the Public Spot network:
- You probably have to enter the network name for the WLAN.
- When working with an encrypted Public Spots, you are also required to enter the corresponding WPA or WEP key.
- Check that your network adapter is set up for automatic retrieval of an IP address (DHCP). Your device should not have a fixed IP address.
Note: If your network adapter is set up with a fixed IP address, adjusting it for automatic retrieval by DHCP may cause important configuration information to be lost. Ensure that you note all of the values listed in the network settings (IP address, standard gateway, DNS server, etc.).
