LANCOM Configuration Services
The LANCOM Configuration Service provides you with technical support that goes far beyond simple support requests—we offer direct access to the technical know-how and practical experience available from LANCOM Premium Support. Based on specific problem definitions, experts conceptualize and configure solutions with LANCOM products.
Services
- Conceptualization of solution scenarios
- Creation of configurations and remote support
- For no-strings-attached, free preliminary consultation, please contact the LANCOM Presales Hotline. Phone: +49 (0) 2405 / 49 93 6-260
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LANCOM Config Service Remote
You can benefit from extended preferential access to the technical know-how at LANCOM Systems.
- Thematically specialized 2nd-level support (Network Connectivity / Wireless LAN) by appointment
- Conceptualization of solution scenarios
- Creation of configurations and remote support
Cost per request: 1 LANCOM Service ticket (maximum duration: 45 minutes)
- Language: English
Prices
Use of the LANCOM Config Service is based on a ticket system. One ticket is charged per query/problem (up to a maximum duration of 45 minutes). Tickets are valid for 2 years.
By e-mail:
Write one of the ticket numbers from your ticket document into the subject line of your mail and send it to configservice@lancom.de.
By telephone:
You can reach the Config Service under +49 (0)2405 49936-219. Please have one of your ticket numbers from the ticket document at hand and read it out when requested.
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LANCOM Config Service Inhouse
You need a specialist to set up your network directly on site? Then the LANCOM Config Service Inhouse is for you.
- Consulting and on-site configuration of networks by appointment
- Cost per assignment: On request
Service times
Config Service is available Mondays to Fridays from 9 am to 5 pm (CET).
By e-mail:
Write one of the ticket numbers from your ticket document into the subject line of your mail and send it to configservice@lancom.de.
By telephone:
You can reach the Config Service under +49 (0)2405 49936-219. Please have one of your ticket numbers from the ticket document at hand and read it out when requested.
